Reliable Chef guarantees its products to be free of defects and will replace items that are unused and found to be defective. If you are not completely satisfied return your purchase for a REFUND OR EXCHANGE within 45 days of receipt, no questions asked. All Return and Exchange must have an RMA# (Returned Merchandise Authorization Number), which you can obtain by emailing us at info@reliablechef.com or by calling 1.866.969.4763.

If you ordered wrong size and want to exchange all items, you will be charge 12% Re-Shelving Charges of your order total Ex: Order Total=$100 , Re-Shelving= $12

If you ordered wrong size and want to exchange some items you will be charge 15% Re-Shelving Charge of your exchange items total Ex: Exchange Items Total=$50 Re-Shelving= $7.50

If you want refund on your order then shipping charges will deducted from your order total, if you have free shipping then $10 will be charged and rest of the amount will be refund.

$5.00 flat rate shipping/handling will be charged on exchange items/orders (some conditions apply).

Exceptions to the return policy Personalized items (Embroidered/Imprinted/Engraved) are non-refundable and non-returnable. Custom made uniforms and Personalized items (Embroidered/Imprinted/Engraved) are non-refundable and non-returnable. Custom made items can be return for alterations, we will happy to do alterations for free, shipping cost may apply. Color Lab Coats are Made to Order items, cannot be exchanged and refunded. call us at 1866.967.8573 to find more on custom made uniforms.

Apparel & Shoes: Apparel items without personalization (embroidered/ imprinted/ engraved) and shoes can be returned within 15 days of receipt in the ORIGINAL PACKAGING. And also remember not to use the product box as a shipping container. Gift Cards are non refundable to cash. It can only be use for buying Reliable Chef products.

Return Address:
Rizno
205 Bell PL Ste D
Woodstock, GA - 30188-1671